Wines of Substance Tasting Room Associate

Wines of Substance, one of the most highly acclaimed and largest independent winery in Washington State, is seeking an experienced Tasting Room Staff to join our first class team in Georgetown, south of Seattle’s downtown area. We are looking for a very unique and talented individual with the strongest work ethics; a passion for great food and wine; and a talent for teaching others about the sale and appreciation of fine wines. This individual ideally has a combination of wine knowledge, retail sales, and customer service experience. This role will have the responsibility to uphold the Wines of Substance reputation for quality; and be able to deliver consistently extraordinary tasting room experiences to all visitors, at all times.

A Few Key Responsibilities…

Essential responsibilities include operations and cleanliness of the tasting room including opening and closing the tasting room, opening and pouring wine, engaging customers, comfortable with high volume sales and POS system.

Provide excellent customer service and keep calm under pressure
Maintain a clean and organized tasting room
Effectively inform and sell wine and wine club memberships to guests
Accurately handle routine purchasing transactions with the cash register
Welcome visitors to the winery and educate guests about wine, provide them with a memorable wine tasting experience
Provide general tourist information of the area
Acquire and maintain thorough knowledge of winery and its wines
Occasionally work private events held at the winery, including releases, holiday events and wine club parties
Ability to work in a fast-paced environment, and attention to detail
Opening and closing of the tasting room

Requirements for this position:

You cannot be simultaneously employed by another winery
Must have weekend availability: people without weekend availability will not be considered
Current Washington State Food Handler’s card required.
Must obtain Washington State Class 12 Liquor Permit within 30 days of hire.
Ability to work in a fast-paced environment, multi-task and attention to detail
Passion for wine with a strong knowledge and enthusiasm to continue learning
Strong interpersonal skills: you enjoy working with the public in a friendly and outgoing manner
Must be able to lift 50 pounds repeatedly and be able to stand on feet for up to 8 hours
Must be at least 21 years of age

Other positives:

At least one year experience in catering and/or restaurant service
Previous tasting room experience
Familiarity with wines from Wines of Substance
College degree
Knowledge and experience with POS
WIMS experience, Excel, Microsoft 365 and Microsoft Word
Hourly pay + commission and tips

Other requirements…

A passion for Washington State wine and the Charles Smith Brands
Positive and engaging personality with a great attitude
Dynamic sales skills with the ability to exceed personal and team goals
A self-starter, excellent problem solving skills and sound judgment
Ability to address and resolve conflict in positive, respectful and timely manner
Strong written and verbal communication skills
Demonstrated sales ability
Able to provide amazing customer service
Ability to stand, walk, and talk for several hours
Ability to handle confidential and sensitive information

Please send your resume with a cover letter to

In your cover letter, please describe your favorite wine experience.

About Wines of Substance…

Charles Smith, owner and winemaker of K Vintners, Casasmith ViNO, SIXTO, Substance and one-half of Charles & Charles, is based in Walla Walla, Wash., has earned global acclaim including “Winemaker of the Year” by Wine Enthusiast (in 2014), Food & Wine magazine (in 2009) and by Seattle magazine (in 2010). Charles Smith has received a total of 141 scores of 95 points and above, and over 588 scores of 90 points above, from the leading wine publications (Wine Advocate, Wine Spectator, Wine Enthusiast, Wine & Spirits, James Suckling, Jeb Dunnuck & Tanzer). Wines of Substance are sold in all fifty states and twenty-six countries worldwide.